Although “arbitration practice” is recognised as a set of best practices, it also faces criticism in certain respect, as to how proceedings unfold. The respective stakeholders in arbitrations – parties’ counsel, arbitrators, arbitration institutions, courts – often consider that processes could be improved and streamlined, but the belief of each of these groups of participants is usually that changes are more needed in another group than theirs (counsel having views on the work of arbitrators, institutions and courts, and vice versa). The best way being to confront opinions, this session will give an opportunity to all players to debate together and determine where improvements are truly warranted based on a frank and open discussion, which will also include the client’s perspective.